Digital Services Senior Engineer / Principal Engineer, Chief Information Office

DSTA; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

A government agency in Singapore seeks a dynamic Senior Engineer / Principal Engineer to lead transformative IT initiatives. This role focuses on strategic project leadership, technical innovation, and operational excellence, modernizing IT services and enhancing user experiences. You will work on high-impact projects utilizing emerging technologies and optimizing support processes.

Qualifications

• A degree in Information Technology, Computer Science, Engineering, or a related discipline is required.
• Proficiency in routing, switching, wireless networking, and network security.
• Experience in designing and troubleshooting network infrastructure is an advantage.

Responsibilities

• Lead initiatives in Capability Development and Operations & Support.
• Spearhead design and deployment of next-gen IT solutions.
• Implement and adopt communication infrastructure improvements.

Skills

Routing and switching

Wireless networking

Network security and virtualization

Network monitoring and diagnostic tools

Analytical skills

Problem-solving abilities

Education

Degree in Information Technology, Computer Science, Engineering, or related discipline

Tools

Network infrastructure components (e.g., routers, switches, firewalls)

Job description

We are seeking a dynamic and forward-thinking Senior Engineer / Principal Engineer to lead transformative initiatives across both Capability Development (CapDev) and Operations & Support (O&S). This role offers a unique blend of strategic project leadership, hands-on technical innovation, and operational excellence. You’ll be at the forefront of modernizing IT services, enhancing user experiences, and driving digital transformation in a mission-critical environment.

You will work on high-impact projects that blend innovation with real-world application, collaborate with cross-functional teams, and gain exposure to emerging technologies. This is your opportunity to shape the future of IT service delivery and user experience.

Your Role

Capability Development (CapDev)

Spearhead the design and deployment of next-generation IT solutions—such as a cutting-edge chatbot platform for IT service management, integrating speech-to-text capabilities and reimagining the smart contact centre experience.

● Explore Emerging Technologies

Gain exposure to containerisation, AI, and other modern technologies while shaping scalable and intelligent service solutions.

Drive the implementation and adoption of softphone systems to improve communication infrastructure and user experience.

Operations & Support (O&S)

● Optimize and Integrate IT Support Processes

Identify, propose, and implement process improvements to enhance efficiency, responsiveness, and service quality. This includes reviewing and connecting internal IT service portals with external platforms to deliver a unified and intuitive user experience.

● Leverage Data for Smarter Decisions

Analyse operational datasets (e.g., inventory data) to uncover insights that inform strategic and tactical decisions. Oversee software license tracking and renewal planning to maintain compliance and avoid service disruptions.

● Deliver Exceptional IT Services

Manage and fulfill service requests such as device provisioning, ensuring timely and accurate support for end users.

JOB REQUIREMENTS

• A degree in Information Technology, Computer Science, Engineering, or a related discipline
• Proficiency in:
• Routing and switching
• Wireless networking
• Network security and virtualization
• Network monitoring and diagnostic tools
• Experience in designing, implementing, and troubleshooting network infrastructure (e.g., routers, switches, firewalls, wireless controllers, access points) is an advantage
• Familiarity with government IT security policies and processes is an added advantage
• Excellent written and verbal communication skills, with strong teamwork, analytical, and problem-solving abilities

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