Digital Services Manager

As a Digital Services Manager, you will lead a team of business analysts and project managers to develop and maintain ICT application systems required by the government to realise Singapore’s vision of a Smart Nation.

You are a decisive and driven leader, who takes a proactive approach to managing business transformation, applications system development and operations, ICT governance and performance management, stakeholder engagement, people development and vendor management. This entails engaging stakeholders and managing a team of ICT professionals to transform government business processes through the innovative use of ICT. This also includes managing the development and maintenance of a portfolio of ICT application systems, implementing proper governance processes and managing business partners and contracts. Success in the role will be demonstrated by your ability to thrive in a fast-paced and dynamic environment.

1. Assist the CIO in the transformation of business processes through the innovative use of ICT so as to bring about impactful changes to the government
2. Assist the CIO in developing strategic ICT plans to serve as blueprints for ICT development
3. Lead a team of business analysts and project managers in the effective delivery of ICT application services from project conceptualisation through to operations, to meet the business needs of the Government
4. Lead and manage the procurement of ICT products and services, as well as management of vendor services and contracts, to ensure ICT services are delivered on time, within budget and meets business requirements
5. Proactively engage stakeholders and partners so as to influence the alignment of strategies and directions, manage expectations and achieve customer satisfaction
6. Lead the development and compliance to policies and standards to ensure proper governance, financial and performance management
7. Lead, coach and develop staff to sustain high performance teams to achieve organisational objectives

1. Degree in Computer Science, Information Technology or a related discipline
2. Minimum 8 years of relevant ICT experience, including minimum 4 years' experience in leading ICT application projects and managing project teams
3. Proven leadership skills including strong people management skills, stakeholder engagement skills and vendor management skills
4. Strong analytical, conceptualisation, problem solving and project management skills
5. Excellent written, verbal communication, presentation and negotiation skills
6. An adaptable and bold individual who dares to try new things and take smart risks
7. Motivated by innovation to achieve business goals and customer satisfaction
8. Passion and belief in GovTech’s core values – Agile, Bold and Collaborative
9. Relevant certifications such as COMIT will be an added advantage

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.