Digital Service Operations Specialist

PLAUD ai; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Join a rapidly growing AI-driven company as they expand into industry-specific solutions. This role involves building internal management tools and supporting various teams, requiring strong proficiency in low-code platforms and effective communication skills in English and Chinese. Ideal candidates will bring hands-on experience and a solid understanding of data management systems.

Qualifications

• Hands-on experience with low-code platforms like Retool and AppSheet.
• Basic proficiency in writing SQL and understanding data structures.
• Fluency in English and Chinese with strong communication skills.

Responsibilities

• Build and maintain internal management tools using low-code platforms.
• Support internal teams with ticketing systems and data dashboards.
• Collaborate to standardize key business processes.

Skills

Communication

Collaboration

Business Acumen

SQL

SaaS Integration

Job description

WHY JOIN US

Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.

10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.

Proven Product-Market Fit: Over 400,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

WHAT YOU WILL DO

• Build internal management tools using low-code platforms (e.g. Retool, AppSheet, Power Apps, etc.);

• Support internal teams such as product, operations, and customer support by designing and implementing internal tools like ticketing systems, data dashboards, and workflow automation tools;

• Design and maintain data structures and permission models to ensure system stability, security, and compliance;

• Collaborate with product and business stakeholders to analyze workflows and help digitize and standardize key business processes.

WHAT YOU WILL BRING

• Hands-on experience with mainstream low-code platforms and the ability to build systems and functional prototypes quickly;

• Solid understanding of data structures and relational databases, with basic proficiency in writing SQL;

• Familiar with SaaS tools integration and automation using APIs and webhooks;

• Fluent in both Chinese and English, with strong written and verbal communication skills in both languages;

• Strong business acumen, self-driven working style, and ability to collaborate across teams;

• Experience building systems for operations or customer support teams is a plus;

• Awareness of information security and compliance best practices is preferred.