Digital Product Lead, SEAA

CHANEL ASIA PACIFIC PTE LIMITED; Singapore; On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Digital Product Lead to drive innovative solutions in the luxury retail sector. This role focuses on enhancing client experiences through seamless digital integration and product management. You will oversee the entire product lifecycle, ensuring alignment with market needs and strategic goals. Collaborating with diverse teams across Southeast Asia, you will leverage your expertise to deliver impactful digital solutions that resonate with clients. Join a collaborative culture that values diversity and fosters personal growth while shaping the future of luxury retail in a dynamic environment.

Benefits

In-depth brand exposure

Leadership collaboration opportunities

Talent development programs

Inclusive culture

Access to resources and support

Qualifications

• Experience in driving digital transformations within the luxury sector.
• Proven track record in product lifecycle management and agile delivery.

Responsibilities

• Manage the product lifecycle from discovery to delivery and quality assurance.
• Lead design and implementation of digital products tailored for SEAA markets.

Skills

Digital Transformation

Product Lifecycle Management

Agile Delivery

UX Design

Stakeholder Management

Education

Bachelor's Degree in Business or Technology

Master's Degree in Digital Management

Tools

CRM Platforms

Clienteling Platforms

Agile Project Management Tools

Job description

About The Role

In the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand, business, and our people. SEAA is characterized by a rich and diverse blend of cultures and digital expectations, making it essential for this role to support markets in addressing unique nuances while fostering scalability through partnership.

The digital product management domain is focused on the delivery of seamless omnichannel experiences, serving as trusted digital product owners which combine technical performance, high quality, client experience principles and robust end-to-end accountability.

Key to delivering seamless digital client experience for SEAA markets will be our ability to adapt and enhance and introduce digital experiences relevant to markets in the region. In close collaboration and partnership with divisions and markets, the Digital Product Lead will oversee digital products and initiatives that specifically will support SEAA’s growth ambitions.

Impact You Can Create In The Role

1. Product Ownership of SEAA Digital Products:

• Manage the product lifecycle from discovery, delivery and quality assurance. Responsible for end-to-end ownership of digital products that will elevate client and boutique experience unique to SEAA priorities and market requirements, to support the business goals.
• Lead the delivery/ development of digital solutions/ product that can be managed in a lean manner and seamlessly integrate with other digital touchpoints and internal Chanel applications for SEAA initiated products.
• Drive the implementation based on the defined digital roadmap ensuring a seamless client experience across all digital touchpoints.
• Maintain and monitor the performance and quality for operations and end user experience. Ensure automation and proactive monitoring is in place. Undertake update adjustment or fixes. Act as a single point of contact for escalation issues for the markets, divisions, tech and global teams.

2. Solution Delivery and Management of New SEAA Digital Products

• Lead the design, development, and implementation of systems, products, and platform specific to SEAA markets.
• Act as a connector to understanding the needs of SEAA markets and divisions and translating the technical requirements.
• Scope requirements, resourcing and budget implications for each stage of product lifecycle (build, run, enhance). Ensuring we maximize existing foundations, where possible.
• Define and lead the delivery and ongoing management of the product, leveraging (where possible) existing experts in the organization, augmented with external delivery capabilities, vendors and partners.
• Partnering closely with Digital Business Partner to define the priorities and digital roadmap.
• Deliver solution design and architecture in alignment with existing processes, governance and security.
• Ensure Quality Assurance, testing and service delivery / support models in place.

3. Market Specific Digital Products, Support and Partner

• Partner and collaborate with Market Digital and Client Solution teams to support delivery, operations, planning, and governance of Digital products and platforms for the Market.
• Assist markets in integrating their touchpoints into the regional digital and technology landscape.
• Identify opportunities with markets to scale single-market products. Support in sharing, scoping, and gathering requirements to determine the best direction for scaling the product, whether regionalizing, expanding to multiple markets, or maintaining a market-led approach.

4. Continuous Improvement of Existing SEAA Digital Products

• Partnering with division and markets, leveraging usage insights, evaluate performance and effectiveness to propose improvement and enhancements
• Maintain a clear backlog with the governance team for prioritization.
• Recommend and roll out enhancements to current systems.
• Ensure the impact of improvements is measured against success KPIs.

5. Connect across solutions ensuring a seamless experience

• Ensure SEAA products fit into the target connected omnichannel state (both conceptual and technical) in collaboration with Tech.
• Monitor system integration performance.

6. Core KPI Management:

• Monitor and enhance the following KPIs (but not limited to these KPIs) to ensure alignment with strategic objectives:1. Product KPI Achievement Rate2. Time-to-Market for New Features3. Product Health4. Product Delivery on Schedule5. Deployment Success Rate

You are Energised by

• Driving operational excellence in the delivery of innovative solutions.
• Striving for simplicity and managing ambiguity.
• Building connections and relationships. Working on critical topics and facilitating meaningful conversations in a non-hierarchical way.
• A dynamic and agile working environment, working across a broad set of digital tools at different phases of their lifecycle.
• Connecting and working with other regions or external partners in agile and dynamic ways to create impact and results.

What You Will Bring

• An innovative spirit balanced with pragmatism between technical feasibility and user experience, driving value through agile delivery.
• A track record of digital transformations, preferably within the luxury sector, showcasing your ability to deliver solutions driving client experiences.
• Collaborative and proficient in working across multiple stakeholders from business, digital, and technology teams to drive overall plans.
• The cultural sensitivity and agility required to navigate the diverse and ever-evolving digital landscape of SEAA markets, honoring each market's uniqueness while pursuing a cohesive regional strategy.
• An advocate in change management to embed and enable users to adopt new products and seek feedback for continuous improvement.
• Expertise in product life cycle management, CRM and Clienteling Platforms, UX design practice; agile product development and Tech Stack awareness to bring development of the digital solution community.

What Chanel Can Offer You

• Brand Legacy:In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• TalentDevelopment:Chaneliscommittedtodevelopingandempoweringourpeople.
• CollaborativeCulture:Bepartofacollaborativeandinclusiveculture,where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• SupportandResources:AsaleaderatChanel,youwillhaveaccesstotheresources,support andinfrastructureneededtocontinue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.