Digital Platform Support Specialist, 6-months contract (Website Technical Support)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a Platform Support Engineer for a 6-month contract role. You'll provide technical support, maintain environments, and ensure quality oversight using advanced tools. The ideal candidate has 5+ years of experience and a strong knowledge of cloud services and compliance standards. Join us for impactful work in a dynamic environment.

Qualifications

• 5+ years of experience in platform/website support or infrastructure operations.
• Strong knowledge of cloud services, PaaS models, and web hosting technologies.
• Hands-on experience with CI/CD pipelines and backend hosting environments.
• Familiar with GDPR, cookie compliance, and domain management.

Responsibilities

• Provide technical support for the Xpress CMS platform.
• Maintain containerized environments using Kubernetes and Docker.
• Ensure code and system quality using monitoring tools.
• Implement privacy and cookie compliance tools.
• Manage the lifecycle of brand domains.
• Coordinate with external vendors to uphold SLAs.
• Act as a technical consultant to internal teams.

Skills

Technical support for CMS platforms

Environment management with Kubernetes

CI/CD pipeline support with GitLab

Monitoring using New Relic

Security compliance with OWASP

Domain lifecycle management

Vendor management

Tools

Kubernetes

Docker

GitLab

New Relic

SonarQube

Job description

This is a 6-months contract role.

Responsibilities:

• Platform & Hosting Support:
  Provide technical support for the Xpress CMS platform, managing deployment pipelines, environment configurations, and hosting infrastructure (Test, Acceptance, Production).
• Environment & DevOps Management:
  Maintain containerized environments using Kubernetes and Docker. Support CI/CD pipelines using GitLab, including branching, packaging, and deployment strategies.
• Monitoring & Quality:
  Ensure code and system quality using tools such as New Relic, SonarQube, and OWASP security checks.
• Privacy & Security Oversight:
  Implement and maintain privacy and cookie compliance tools such as Cookie Consent and Privacy & Cookie Pro. Ensure GDPR and OWASP top 10 standards are upheld across platforms.
• Domain Management:
  Manage the full lifecycle of brand domains (registration, renewal, configuration), and consult business units on domain strategy and security best practices.
• Service Delivery & Vendor Management:
  Coordinate with external vendors and agencies to uphold SLAs and ensure timely resolution of platform-related issues.
• Consultation & Troubleshooting:
  Act as a technical consultant to internal teams, diagnosing hosting-related issues and advising on performance optimization, WAF/CDN configuration, and backend impacts.

Requirements:

• 5+ years of experience in platform/website support or infrastructure operations.
• Strong knowledge of cloud services, Platform-as-a-Service (PaaS) models, and web hosting technologies.
• Hands-on experience with: Kubernetes, Docker, GitLab, CI/CD pipelines, packaging strategies, New Relic, SonarQube, OWASP, CDNs, shared storage, and backend hosting environments.
• Understanding of web performance concepts including SEO, WAF, CDN, caching, etc.
• Familiar with GDPR, cookie compliance, and domain management.
• Strong service delivery and vendor coordination experience
• Able to translate technical issues into business impact and vice versa.