Digital Health Solutions Consultant

Abbott; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in innovative medical diagnostics seeks a Digital Health Solutions Consultant for AlinIQ. The role focuses on enhancing customer loyalty and optimizing sales tactics through advanced presentations, hands-on training, and relationship management in clinical settings. Ideal candidates will possess strong technical knowledge coupled with excellent communication skills, playing a pivotal role in transforming client interactions to elevate satisfaction and drive sales.

Qualifications

• Bachelor’s degree preferred in related fields.
• Understanding of IT technology within the laboratory environment.
• Knowledge of clinical laboratory workflows and KPIs.

Responsibilities

• Deliver advanced presentations of AlinIQ Solutions to clients.
• Support creation of SOW in pre-sales phases.
• Provide advanced training of customers on AlinIQ enablers.

Skills

Understanding of IT technology

Clinical laboratory workflows

Strong understanding of Clinical Laboratory KPIs

Analytical skills

Problem-solving skills

Consulting skills

Excellent customer communication

Interpersonal skills

Influencing skills

Cross-functional teamwork

Education

Bachelor’s degree in medical, life sciences, IT, or medical technology

Job description

Our broad range of innovative instruments and tests meets the needs of blood banks and laboratories of all specialties and sizes around the world. These products have helped transform the practice of medical diagnosis from an art to a science by greatly contributing to the modern diagnostics industry through our commitment to improving patient care and helping lower overall costs.

Digital Health Solutions Consultant (DHSC) - AlinIQ

The DHSC is responsible for AlinIQ Customer Loyalty and Sales Tactics, focusing on Value Realization by working directly with the CoreLab Sales Organization (Enterprise and Customer Experience Team). They report directly to the Digital Health Solutions Executive (DHSE), enabling the development of customized solutions utilizing our AlinIQ Portfolio for clients.

Major Accountabilities

1. Deliver advanced presentations of AlinIQ Solutions to clients, supporting the Core Sales Team and DHSE to validate client needs and propose suitable offers.
2. Ensure maximum utilization and understanding of AlinIQ solutions, turning clients into promoters.
3. Maintain close relations with existing clients to improve workflows, identify new needs, and create additional sales through value expansion.
4. Support creation of SOW in pre-sales phases in partnership with Customer and CORE sales roles.
5. Provide advanced and functional training of customers on AlinIQ enablers during laboratory operations.
6. Increase customer satisfaction and NPS, creating value expansion opportunities and collaborating with the sales team.
7. Deep dive into customer needs, using AlinIQ enablers to transform customers into reference sites and bridge to marketing teams.
8. Minimize errors and issues through hyper-care, reducing customer complaints and support workload.
9. Ensure all activities comply with quality system requirements.

Requirements

• Understanding of IT technology within hospital and laboratory environments.
• Expertise in clinical laboratory workflows (sample, order/result, inventory, quality).
• Strong understanding of Clinical Laboratory KPIs and involvement in their design, monitoring, and improvement.
• Knowledge of how technology drives value in healthcare and laboratory settings.
• IT functional expertise, with knowledge of healthcare and/or laboratory medicine industry preferred.
• Willingness to challenge the status quo, with analytical, problem-solving, and consulting skills.
• Excellent customer communication, interpersonal, and influencing skills.
• Willingness to work in cross-functional teams.
• Bachelor’s degree in medical, life sciences, IT, or medical technology preferred.

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