Digital Governance Manager - GTO

Certis; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Certis seeks a Digital Governance Manager to lead the establishment and execution of its governance framework across digital platforms and technology initiatives. You will enable innovation while maintaining control, trust, and regulatory alignment in a dynamic environment.

You will partner with IT, security, risk, and business teams to assess digital risks, drive governance maturity, and ensure consistent controls across the lifecycle of platforms and systems.

Qualifications

• Minimum 8–12 years of experience in digital governance, technology risk, IT governance, or related roles.
• Strong understanding of digital operating models, technology governance frameworks, and system lifecycle management.
• Experience governing enterprise digital platforms, systems, and large-scale technology initiatives.
• Sound knowledge of information security, privacy, regulatory, and compliance requirements.
• Proven ability to influence senior stakeholders and drive governance outcomes in complex environments.
• Strong communication, stakeholder management, and change leadership skills with a pragmatic mindset.

Responsibilities

• Define, implement, and continuously enhance an enterprise-wide digital governance framework aligned with Certis’ strategy.
• Establish governance models for digital platforms, systems, automation, and emerging technologies.
• Develop and maintain policies, standards, and operating procedures for governance.
• Advise senior stakeholders on digital governance risks, trade-offs, and decision-making.
• Define governance controls to manage operational, technology, and compliance risks.
• Embed governance into design, delivery, and operations of digital solutions.

Skills

Digital governance

Technology risk

IT governance

Stakeholder management

Change leadership

Communication

Business mindset

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline

Job description

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

Life at Certis

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower -driven by trust, powered by people.
• Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

As Digital Governance Manager, you will lead the establishment and execution of Certis’ digital governance framework. You will ensure that digital platforms, systems, and technology initiatives operate within clear governance, risk, and compliance guardrails—enabling innovation while maintaining control, trust, and regulatory alignment.

Responsibilities

Digital Governance Strategy & Operating Model

• Define, implement, and continuously enhance an enterprise-wide digital governance framework aligned with Certis’ digital and technology strategy.
• Establish governance models covering digital platforms, systems, automation, and emerging technologies across their full lifecycle.
• Develop and maintain digital governance policies, standards, and operating procedures to ensure consistency, accountability, and control.
• Advise senior stakeholders on digital governance risks, trade-offs, and decision-making for technology and transformation initiatives.
• Define and oversee governance controls for digital platforms and systems to manage operational, technology, and compliance risks.
• Embed governance and risk controls into digital solution design, delivery, and operational processes (“governance by design”).
• Partner with IT, security, risk, and business teams to identify, assess, and mitigate digital risks proactively.
• Monitor governance effectiveness and provide regular reporting on digital risk, compliance, and control maturity.

Digital Platform & Lifecycle Governance

• Establish governance standards for the design, implementation, operation, and retirement of digital platforms and systems.
• Ensure clear ownership, accountability, and decision rights for digital assets and technology platforms.
• Oversee documentation, architectural alignment, and control requirements for key digital initiatives.
• Support governance for emerging technologies such as automation, AI-enabled systems, and smart platforms, ensuring responsible and compliant adoption.

Security, Privacy & Regulatory Compliance

• Work closely with security, legal, risk, and compliance teams to ensure digital governance aligns with regulatory and internal policy requirements.
• Ensure appropriate controls are in place to support information security, privacy, and regulatory compliance across digital platforms.
• Lead or support digital governance reviews, audits, and regulatory engagements, tracking remediation actions where required.
• Stay informed of evolving regulatory and technology risk landscapes and assess their impact on digital governance practices.

Stakeholder Engagement & Change Enablement

• Partner with business units, IT, and digital teams to understand digital priorities, use cases, and transformation roadmaps.
• Act as a bridge between business, technology, risk, and compliance stakeholders to enable practical and value-driven governance outcomes.
• Develop and deliver training, communications, and awareness initiatives to embed digital governance practices across the organization.
• Champion a strong digital governance culture that balances innovation, accountability, and risk management.

Skills & Experience

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related discipline.
• Minimum 8–12 years of experience in digital governance, technology risk, IT governance, or related roles.
• Strong understanding of digital operating models, technology governance frameworks, and system lifecycle management.
• Experience governing enterprise digital platforms, systems, and large-scale technology initiatives.
• Sound knowledge of information security, privacy, regulatory, and compliance requirements.
• Proven ability to influence senior stakeholders and drive governance outcomes in complex, transformation-led environments.
• Strong communication, stakeholder management, and change leadership skills, with a pragmatic and business-oriented mindset.