Digital Clinic Executive

CLOUD HEALTH PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join CLOUD HEALTH PTE. LTD. as a digital clinic executive, where you'll maintain customer experience and handle diverse responsibilities in a healthcare e-commerce startup. This role offers significant growth potential in a unique clinical environment, ideal for those passionate about customer service.

Benefits

Career growth in a healthcare startup environment

Unique clinical environment with minimal in-patient contact

5mins from MRT Station

Qualifications

• Experience in customer service or healthcare is a plus.
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Address patient inquiries through text-based messaging.
• Dispense medications and package orders.
• Perform administrative duties like data entry.

Skills

Customer service skills

Attention to detail

Communication

Comfort with Google Docs and spreadsheets

Education

Polytechnic Diploma, GCE A / O / NITEC qualification

Job description

Job Overview

As a digital clinic executive, your role will be to maintain our customer’s end-to-end experience, which involves customer service and fulfilment. The ideal candidate must be comfortable working independently, well-versed with various office softwares and customer-focused. They must be able to speak and write fluently in English and work well with a remote team.

Junior / Senior positions are available. Candidates requiring a work permit / SP / EP are welcome to apply.

Responsibilities

Customer service and success

• Address patient’s inquiries over various communication channels, mainly text-based messaging.
• Patient relations such as registration, appointment booking.
• Assist and escalate user and technical issues to relevant departments

Order fulfilment

• Dispensing of medications
• Packaging and dispatching of orders in a timely manner
• Handle customer verification and billing
• Monitoring and follow-up on medical report, patient requests etc

Administrative duties

• Stock-taking and inventory check
• Clinic housekeeping
• Other administrative duties such as data entry, bookkeeping, as required.

Qualities we are looking for

• Polytechnic Diploma, GCE A / O / NITEC qualification
• Background in healthcare, or another frontline service such as F&B and hospitality is a plus
• Compassionate and sensitive towards customers
• Comfortable communicating with medical providers & patients
• Excellent customer service skills and attention to detail
• Willing to learn and adapt in a fast-paced environment
• Confident with google docs and spreadsheets
• Candidates with no previous healthcare experience are welcome to apply

Why work with us?

• Career growth in a healthcare startup environment
• Unique clinical environment with minimal in-patient contact
• 5mins from MRT Station

Background

Cloud Clinic is building APAC #1 healthcare e-commerce experience. We are engineering novel ways to provide affordable and convenient healthcare to individuals who are proactive and independent. Sire and Dame - our main websites - provides subscription-based prescriptions for men and women.

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"A spark can kindle a flame" - Emmet Fox