Digital Business Analyst (ServiceNow Specialist)

Cognizant; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading IT consultancy in Singapore is looking for a professional to lead digital transformation initiatives. You will drive technology selection and ensure successful implementation of ServiceNow solutions while managing relationships with stakeholders. A degree in Computer Science and expertise in ServiceNow are essential for this role. Join a collaborative team dedicated to innovative solutions and significant impact.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Experience in process automation and system integration.

Responsibilities

• Lead requirements gathering through human-centric design methods.
• Guide technology selection and implementation strategies.
• Create detailed user stories and functional specifications.

Skills

Analytical skills

Stakeholder management

Agile methodologies

Problem-solving

Facilitation

Education

Diploma/Degree in Computer Science or related field

Tools

ServiceNow

AI tools

Job description

Key Responsibilities

Strategic Planning & Analysis

· Lead requirements gathering through human-centric design methods and visual techniques

· Conduct thorough analysis of current systems and processes to identify improvement opportunities

· Develop strategic roadmaps for digital transformation initiatives

· Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

· Guide technology selection and implementation strategies aligned with GovTech's architectural principles

· Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)

· Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

· Create detailed user stories, functional specifications, and acceptance criteria

· Oversee platform configuration, customisation, and integration

· Manage solution deployment and ensure smooth operational transition

· Lead impact analysis for change requests and continuous improvements

· Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with agency stakeholders and cross-functional teams

• Lead discovery workshops and requirements gathering sessions

• Drive user adoption through effective communication and training

• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

· Diploma/Degree in Computer Science, Information Technology, or related field

· Minimum 4 years of relevant experience in digital transformation projects

· Proven track record of at least 2 successful ServiceNow implementations

· Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

· Proficiency in ServiceNow platform configuration and customisation

· Experience with Agile methodologies and product-centric delivery

· Understanding of cloud architecture and modern development practices

· Working knowledge of AI tools and emerging technologies

· Experience in process automation and system integration

Essential Skills

· Advanced analytical and problem-solving capabilities

· Strong facilitation and workshop leadership abilities

· Excellent stakeholder management and communication skills

· Proven ability to influence and drive change

· Experience in government or large enterprise digital transformation

Personal Attributes

· Self-motivated with a strong drive for results

· Analytical mindset with attention to detail

· Adaptable and quick to learn new technologies

· Strong team player with excellent collaboration skills

· Innovative thinking and creative problem-solving approach

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.