Digital Account Manager

Cultivar Asia Pte Ltd (EA License 19C9782); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cultivar Asia Pte Ltd in Singapore is seeking a Digital Account Manager to join our growing social media team. You’ll manage a portfolio of corporate and government accounts, oversee content planning and campaign execution, and build strong client relationships.

You should think strategically, contribute creative ideas, and play an active role in new business pitches, translating briefs into effective social campaigns alongside our creative and strategy teams.

Qualifications

• Minimum 4 years of digital or social media account management experience.
• Experience with social media strategy and client pitches.
• Strong written and verbal communication and presentation skills.
• Ability to manage multiple accounts and timelines.

Responsibilities

• Own and manage client accounts, ensuring timely, high‑quality deliverables.
• Plan monthly content calendars across Facebook, Instagram, LinkedIn, TikTok, YouTube.
• Collaborate with copywriters and designers to develop content pillars.
• Lead new business pitches and proposals with research and strategy.
• Develop monthly/quarterly performance reports and optimize campaigns.
• Monitor analytics using Meta Business Suite and other tools.

Skills

Digital account management

Project management

Client communication

Social media strategy

Tools

Meta Business Suite

Job description

Digital Account Manager

We're looking for a Digital Account Manager to join our growing social media team.

You’ll manage a portfolio of social media accounts, including corporate and government clients, oversee content planning and campaign execution, and build strong client relationships. Beyond day-to-day account management, we’re looking for someone who can think strategically, contribute to creative ideas and play an active role in new business pitches. You should be able to understand a brief, identify opportunities and work closely with our creative and strategy teams to turn insights into effective social media campaigns.

What You’ll Do

Account & Project Management

Own and manage assigned client accounts, ensuring projects and deliverables are completed on time, within scope and to a high standard.

Act as the main point of contact for clients, building strong relationships and managing expectations through clear, proactive communication.

Coordinate with internal creative and production teams to ensure smooth project delivery.

Manage project timelines, deliverables, feedback and approval processes across multiple accounts.

Proactively identify opportunities to improve account performance and grow existing client relationships.

Oversee social media community management and ensure responses meet clients’ service standards.

Social Media Management

Plan and oversee monthly content calendars across platforms including Facebook, Instagram, LinkedIn, TikTok and YouTube.

Translate client briefs and campaign objectives into clear, actionable briefs for internal teams.

Work closely with copywriters and designers to develop content pillars, editorial directions and engaging social media content.

Contribute creative ideas and recommendations based on audience insights, platform trends and campaign objectives.

Oversee content development, publishing schedules and quality control across

assigned accounts.

Stay updated on social media trends, platform developments and emerging

technologies to identify new opportunities for clients.

Strategy & Pitches

Actively contribute to new business pitches, tenders and proposal development,

from research and strategic planning to presentation.

Conduct social media audits, competitor benchmarking, audience research and

industry analysis to identify insights and opportunities.

Collaborate with copywriters, strategists and creative teams to develop social media

strategies, campaign concepts and content recommendations.

Translate research findings and audience insights into actionable recommendations

that inform creative direction and content strategy.

Performance & Reporting

Develop monthly and quarterly performance reports, highlighting key insights,

learnings and actionable recommendations.

Track campaign performance against agreed KPIs and identify opportunities for

optimization.

Use analytics tools such as Meta Business Suite and other relevant platforms to

evaluate campaign effectiveness.

Apply performance insights to refine content strategies and inform future editorial

planning.

What We’re Looking For

Minimum 4 years of digital or social media account management experience,

preferably in a creative, social or digital agency.

Experience working on new business pitches, tenders and social media strategy.

Proven track record in independently managing client accounts, social media

campaigns and project timelines.

Strong project management and organizational skills, with the ability to manage

multiple accounts and deadlines simultaneously.

Excellent communication, presentation and interpersonal skills, with the confidence

to present ideas, manage client expectations and push back constructively when

necessary.

Collaborative, proactive and resourceful, with the ability to work independently in a

fast-paced agency environment.

Experience with Singapore government or public-sector accounts is a plus.

Experience in coordinating video production projects, including pre-production

planning, filming and post-production workflows, is a plus.

Familiarity with AI tools such as ChatGPT, Claude or Gemini for research, audits and

ideation is a plus.

EA Personnel Number: R24125484 (Adrian Chung)

MOM EA License: 19C9782

Cultivar Asia Pte Ltd