Digital Account Director

Cheil; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global marketing communications firm in Singapore is looking for a Digital Account Director to manage client relationships and oversee project delivery. The ideal candidate will have over 8 years of experience in digital marketing, possess strong leadership and communication skills, and have an in-depth understanding of digital strategies and tools. This role offers the opportunity to drive business growth through innovative solutions and effective campaign management.

Qualifications

• 8+ years in digital marketing or client services capacity.
• Understanding of creative processes and digital platforms.
• Ability to manage multiple clients and their needs.

Responsibilities

• Manage overall client relationship and project delivery.
• Create effective digital strategies in collaboration with teams.
• Support business growth by identifying new opportunities.

Skills

Client relationship management

Digital strategy development

Leadership skills

Creative problem solving

Communication skills

Presentation and negotiation skills

Analytical skills

Attention to detail

Tools

AEM

JIRA

Adobe Target

Adobe Analytics

Google Analytics

Job description

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Digital Account Director

Responsibilities:

• Manage overall client relationship providing strategic input while guiding internal teams towards the achievement of client objectives, making sure day-to-day projects are delivered on time, budget, and quality.
• Create effective digital strategies and work collaboratively with the planning and creative teams to develop and execute digital strategies and to facilitate the development of project briefs.
• Ability to create project or operation process framework with understanding business governance
• Ability to understand, conceptualise and manage a complex, multi-channel campaign across the various phases of the funnel / customer journey.
• Drive the direction and delivery of global/regional work in local markets: overseeing strategic, cultural, creative fit for the local/regional adaptation of the work.
• Support the overall business growth by identifying new opportunities with existing clients, and supporting other business development efforts, such as nurturing new leads, participating in pitches, developing regional relationships of our global client list.
• Be proactive about putting forward new ideas, finding solutions to client’s business needs, monitoring of competitive activity / industry trends and bringing fresh thinking / innovation.
• Manage account P&Ls from ensuring proper revenue forecasting, resourcing, negotiating statements of work.
• Be responsible for accurate project execution without causing errors and mistakes to build up client trust and secure project on going
• Possess strong leadership skills to proactively guide clients through a consultative approach
• Be familiar with digital performance marketing to increase conversion and meet sales target

Requirements:

• 8+ years in a relevant loyalty or digital marketing / strategy / client services capacity.
• In-depth understanding of creative processes, including digital platforms (AEM, JIRA, Adobe Target)
• Solid communications skills to manage project stakeholders and client
• Experienced in holistic digital campaigns that cuts across paid, owned, earned digital touchpoints.
• Strong creative problem solving, both on a practical level in handling account operations
• Excellent client management skills - liaise with multiple clients on an ongoing basis. Understanding client’s day-to-day needs (briefs) and confirming the direction of the team to fulfil these briefs in an accurate and timely manner.
• Excellent presentation/oral and negotiation skills - know how to sell a mid-level idea into clients, pushing back when necessary for the overall good of the project delivery
• A keen attention to details and budgetary constraint.
• Knowledge on web and app analytics platform - AA and GA preferred
• Self-motivated, and a team player
• Vocal and confident disposition