Desktop Support Engineer (Team Lead)

CTC Global Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a skilled Desktop Support Engineer (Team Lead) to lead the EUC team in providing technical support for desktop systems and networks. The role involves planning deployments, mentoring junior members, and ensuring excellent onsite support. Candidates should possess relevant IT qualifications, strong problem-solving skills, and a commitment to teamwork.

Qualifications

• Professional Certificate or Diploma in IT-related courses required.
• Experience in leading EUC Projects is an advantage.
• Strong problem-solving and excellent client-facing skills necessary.

Responsibilities

• Plan the team's deployment schedules.
• Provide technical guidance and mentor junior team members.
• Offer IT support for end-user service problems and technical queries.

Skills

Problem-solving

Client-facing skills

Communication skills

Education

Professional Certificate in IT

Diploma or Advanced/Higher/Graduate Diploma in IT-related courses

Job description

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues.You will be responsible for the deployment planning and the coaching and mentoring of the junior team members.

Responsibilities

• Responsible for the planning of the teams' deployment schedules.

• Provide technical guidance and mentor junior team members

• Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.

• In charge of supporting desktops, notebooks, printers, scanners, and hardware components.

• Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Provides support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Take on and resolve complex calls or tasks

• Prepare daily status reports to both internal and external stakeholders

• Provide excellent support and timely service.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses

• Good attitude with the willingness to learn and work in a team

• Experienced in leading EUC Projects will be an added advantage

• Strong problem-solving skills

• Excellent client-facing skills with professional presence and excellent communication skills