Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading company in Singapore is seeking a skilled Desktop Support Engineer (Team Lead) to oversee their EUC team. This role involves technical assistance for desktop systems, hardware, software, and network issues, along with providing guidance and support to junior team members. If you're customer-focused and looking for a chance to lead, this opportunity is ideal.
We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues.You will be responsible for the deployment planning and the coaching and mentoring of the junior team members.
Responsible for the planning of the teams' deployment schedules.
Provide technical guidance and mentor junior team members
Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
In charge of supporting desktops, notebooks, printers, scanners, and hardware components.
Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Provides support for queries, escalation, problem determination, resolution and MAC – move, add and change.
Take on and resolve complex calls or tasks
Prepare daily status reports to both internal and external stakeholders
Provide excellent support and timely service.
Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
Good attitude with the willingness to learn and work in a team
Experienced in leading EUC Projects will be an added advantage
Strong problem-solving skills
Excellent client-facing skills with professional presence and excellent communication skills