Desktop Support Engineer - Singapore

ESP Global Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ESP Global Services is seeking a Desktop Support Engineer to deliver exceptional IT support in Singapore. The role involves troubleshooting hardware and software issues, managing desktop deployments, and ensuring client satisfaction. With opportunities for career growth and access to continuous learning, this position is ideal for those passionate about providing top-tier IT solutions.

Benefits

Endless Learning & Development

Career Growth Opportunities

Inclusive Culture

Competitive Salary & Benefits

Qualifications

• 2-5 years of IT field support experience.
• Proven expertise in desk-side support and PC break/fix.
• Solid understanding of Microsoft desktop software and wireless networking.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues.
• Install, troubleshoot, and repair desktops, laptops, and printers.
• Assist with network hardware and ensure customer satisfaction.

Skills

Troubleshooting hardware

Troubleshooting software

PC break/fix

Customer service

Windows OS administration

English communication

Job description

Desktop Support Engineer - Singapore

Join Our Dynamic IT Support Team!
Are you ready to take your IT support career to the next level? As a Desktop Support Engineer at ESP Global Services in Singapore, you’ll play a vital role in delivering top-tier technical support, solving complex issues, and ensuring smooth operations for our clients. You’ll be the go-to expert for troubleshooting hardware, software, and connectivity problems, and you’ll have the chance to get hands-on with cutting-edge technologies while supporting exciting, project-based business needs.
What You'll Do:

• Troubleshoot and Resolve: Diagnose and resolve hardware, software, and connectivity issues with precision, all while adhering to security compliance and warranty standards.
• Hands-On Support: Get your hands dirty—install, troubleshoot, and repair desktops, laptops, printers, and other essential peripherals.
• Smart Hands Support: Assist with network hardware and other physical tasks, including routers, firewalls, switches, and more, following expert instructions to keep systems running smoothly.
• Customer Service Excellence: Respond to incidents and service requests, delivering fast, efficient solutions to ensure client satisfaction.
• Deploy and Maintain: Help with software and OS deployments (using MSCM, WDS, MDM tools) and ensure desktop devices are fully supported and regularly updated.

What You'll Bring to ESP:

• 2-5 years of IT field support experience, including troubleshooting hardware, software, and OS issues.
• Proven expertise in desk-side support and PC break/fix with basic Windows OS administration skills.
• Solid understanding of Microsoft desktop software and wireless networking.
• The ability to thrive under pressure and maintain composure in fast-paced environments.
• Strong English communication skills—additional languages a plus.
• Physical readiness: Able to lift or push 20-40 kg of equipment when necessary and stand or kneel for extended periods.

What’s in it for You?

• Endless Learning & Development: With access to extensive training resources, we’ll help you grow your career with customized learning journeys tailored to your aspirations.
• Career Growth: Whether you want to become a subject-matter expert or expand your skillset into another IT domain, we’ll help you get there.
• Inclusive Culture: We value diversity and inclusion and believe that every unique individual contributes to our success.
• Competitive Salary & Benefits: We offer a competitive salary, PTO, holidays, and access to Perk box discounts.

Who We Are:
ESP Global Services has been a trusted IT partner since 1992, providing customized 24/7 global IT support solutions to businesses worldwide. Our clients rely on us for seamless IT support in the most demanding industries, such as aviation. We’re fully ITIL-aligned, ISO-accredited, and dedicated to providing best-in-class IT service management.

Join a global community of exceptional people, driven by a shared vision to exceed expectations and deliver customer delight every time.

If you're passionate about IT support and want to be part of an industry-leading team, apply today and let’s explore how you can grow with us!