Desktop Support Engineer (Senior)

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Deskside Engineer to provide essential IT support in a dynamic hospital environment. This role demands adaptability and a proactive approach to troubleshooting and managing client platforms. You will ensure smooth operations by monitoring service levels, documenting configurations, and leading implementation projects. Join a team that values consistency and best practices, where your contributions will directly enhance the quality of IT services provided to healthcare professionals. If you're ready to thrive under pressure and make a real impact, this opportunity is for you.

Qualifications

• Experience in providing IT support in a hospital environment.
• Ability to perform under pressure and adapt to changes.

Responsibilities

• Troubleshoot client platform issues and provide resolutions.
• Monitor service levels and document system configurations.
• Manage client platform implementation and upgrades.

Skills

Troubleshooting

Client Platform Management

Service Level Monitoring

Technical Advice

Project Management

Education

NITEC/Higher NITEC

Job description

About the Role:
We are looking for a reliable and experienced Deskside Engineer to join our team. This position is based in a hospital environment and requires someone who is adaptable, proactive, and able to perform under pressure. You will be responsible for providing IT support to ensure smooth day-to-day operations.

Responsibilities:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
  

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above