Desktop Support Engineer – Multi-Site & Incident Resolution

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology services provider in Singapore is seeking an experienced IT Support Specialist. You will perform troubleshooting, manage client platform issues, and support hardware refresh cycles. The ideal candidate will have a Diploma or Degree in IT with 3-5 years of desktop support experience, excellent project management skills, and the ability to communicate effectively with various stakeholders. This role may involve deployment to different locations as needed.

Qualifications

• 3 – 5 years of experience in desktop support, specifically with Microsoft Operating Systems and related tools.
• Resourceful and proactive in resolving client platform issues.
• Ability to manage multiple priorities effectively.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond to incidents and provide resolution.
• Monitor service levels and maintain system configuration.
• Support hardware refresh cycles and device migrations.

Skills

Desktop support skills

Project management

Customer service skills

Analytical skills

Communication skills

Education

Diploma/Degree in Information Technology or related field

Job description

A technology services provider in Singapore is seeking an experienced IT Support Specialist. You will perform troubleshooting, manage client platform issues, and support hardware refresh cycles. The ideal candidate will have a Diploma or Degree in IT with 3-5 years of desktop support experience, excellent project management skills, and the ability to communicate effectively with various stakeholders. This role may involve deployment to different locations as needed.