Desktop Support Engineer - MAC OS

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing consulting firm in Singapore is seeking a dedicated IT Support Technician to provide exceptional technical assistance primarily focused on Mac systems. In this role, you will troubleshoot, educate users, and ensure optimal device performance while being part of a dynamic support environment. Candidates are expected to have strong customer service skills and proven experience in IT support, particularly in enterprise settings.

Qualifications

• Strong experience in Mac OS support is mandatory.
• Prior experience in IT support, especially within enterprise environments.
• Proficient in both written and spoken English; bilingual capabilities preferred.

Responsibilities

• Provide hands-on Mac support, deliver diagnostic services, and troubleshoot issues.
• Support laptop training sessions and educate users on support channels.
• Conduct proactive health checks and manage IT assets.

Skills

Customer service

Mac OS support

Multitasking

Communication

Job description

We are seeking a highly motivated and skilled IT Support Technician to deliver outstanding technical support to end users. The ideal candidate is customer-oriented, technically proficient—especially in Mac support—and passionate about troubleshooting and user training. You will play a vital role in resolving technical issues, educating users, and ensuring optimal system performance.

Key Responsibilities

• Provide hands-on Mac support (mandatory requirement).
• Deliver diagnostic services, including scanning and defragmenting drives.
• Update antivirus definitions and perform spyware scans.
• Update system and application drivers regularly.
• Conduct battery diagnostics and report disk drive status.
• Perform laptop imaging (Mac and Windows).
• Troubleshoot system and software issues.
• Support laptop training and orientation sessions.
• Upgrade laptops, memory, and smart devices as needed.
• Recover and manage IT assets (Tech Bar support).
• Raise user awareness on new services and applications.
• Perform proactive health checks on user devices.
• Educate users on available support channels (e.g., chat, self-service).
• Communicate planned outages or maintenance windows that may affect users.
• Provide clear verbal and written communication in both primary and secondary assigned languages.

Requirements

• Strong experience in Mac OS support is mandatory.
• Prior experience in IT support, especially within enterprise environments.
• Excellent customer service and communication skills.
• Ability to multitask and adapt to a dynamic support environment.
• Proficient in both written and spoken English; bilingual capabilities preferred.

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