Desktop Support Engineer L2

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a skilled Desktop Support Engineer L2 to provide exceptional support and maintain efficient desktop systems. This role involves troubleshooting hardware and software issues, assisting with ITSM operations using ServiceNow, and driving continuous service improvement based on user feedback.

Qualifications

• Hands-on experience in troubleshooting hardware and software issues.
• Exceptional customer service skills.
• Experience in managing ITSM operations.

Responsibilities

• Assist in managing ITSM operations with ServiceNow.
• Troubleshoot level 1 ServiceNow platform issues.
• Identify gaps in EUC service operations and propose enhancements.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Customer service

ServiceNow experience

Job description

We're Hiring: Desktop Support Engineer L2!

We are looking for a skilled and dedicated Desktop Support Engineer L2 to join our dynamic team in Singapore. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that all desktop systems run efficiently.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: Desktop Support Engineer L2

Budget: $2400

What You'll Do

EUC Engineer with ServiceNow experience to assist in managing ITSM operations.

• Generate reports that provide actionable insights into service performance.
• Perform a Key User support role to troubleshoot level 1 ServiceNow platform issues and manage the escalation and resolution of issues raised to level 2 support by the Applications Team.
• Identify and propose platform enhancements to streamline EUC service operations.
• Drive continuous service improvement by identifying gaps, analysing issues faced by Service Desk (SD), DE, and end users, and developing a roadmap for enhancements and new features to better EUC operations.
• Any other tasks assigned by supervisor.