Desktop Support Engineer #ISW

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Technical Support Specialist to manage incident resolutions and system maintenance. You'll be responsible for troubleshooting technical issues across multiple platforms and collaborating with teams to enhance system performance. Ideal for candidates with a foundational understanding of IT systems, this role offers a great opportunity to grow in a dynamic environment.

Qualifications

• Basic understanding of operating systems (Windows, Linux, etc.).
• Familiarity with containerization platforms.
• Knowledge of monitoring and alerting tools.

Responsibilities

• Act as the initial point of contact for incident reports and resolve basic technical issues.
• Monitor system health, performance, and availability.
• Collect and analyze system logs to diagnose issues.

Skills

Operating systems

Middleware technologies

Containerization (e.g., Docker, Kubernetes)

Monitoring and alerting tools

Basic networking

Job description

Key Responsibilities:

• Incident Resolution:
  Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
• System Monitoring and Maintenance:
  Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
• Basic Troubleshooting and Diagnosis:
  Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
• Log Collection and Analysis:
  Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
• Collaboration and Escalation:
  Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.
• Any other ad hoc duties assigned by the supervisors.

Required Skills and Qualifications:

• Technical Skills:
  • Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
  • Familiarity with containerization platforms (e.g., Docker, Kubernetes).
  • Knowledge of monitoring and alerting tools for proactive system oversight.
  • Understanding of basic networking concepts and how they relate to system performance and connectivity.

Interested applicants, please email your resume to Surin Su Sandar Win

Email: [e-mail]

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd