Desktop Support Engineer - Hardware Network

Talentmovez; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support company in Singapore is seeking a Desktop Support Engineer specializing in hardware and network issues. The role involves first-line support for various devices, network configuration, and maintenance of IT assets. Candidates should have at least 2 years of experience and relevant certifications like Cisco CCNA or CompTIA Network+. This full-time position requires in-person work at the Sandhurst Road location.

Qualifications

• Minimum of 2 years of experience in Hardware and Networking.
• Strong understanding of operating systems and hardware components.
• Basic knowledge of network troubleshooting.

Responsibilities

• Provide first-line support for hardware and software issues.
• Set up and configure network hardware like routers and switches.
• Maintain accurate records of issues and resolutions.

Skills

Excellent communication skills

Problem diagnosis

Task prioritization

Network troubleshooting

Technical concept communication

Education

Relevant certifications like Cisco CCNA or CompTIA Network+

Tools

Wireshark

Nagios

Job description

Desktop Support Engineer - Hardware Network

As a Hardware and Networking Support Specialist at our company located in Sandhurst Road, you will play a crucial role in providing first-line support for hardware and software issues. Your responsibilities will include diagnosing and resolving technical issues related to desktops, laptops, printers, and peripherals. Additionally, you will be responsible for setting up new workstations, installing software applications, and configuring user accounts to ensure seamless operations.Your role will also involve performing regular maintenance on hardware and software to guarantee optimal performance. You will maintain meticulous records of issues, resolutions, and inventory of hardware and software assets. Furthermore, you will assist in training users on new software and technologies, offering guidance on best practices to enhance efficiency.In this position, you will be required to set up and configure network hardware such as routers, switches, firewalls, and access points. You will troubleshoot and resolve hardware issues, conduct regular updates and patches, and utilize tools to monitor network performance and security. Maintaining accurate records of network configurations, diagrams, and hardware inventories will also be part of your duties.Collaboration with other IT staff to integrate hardware with software systems and applications is essential. You will ensure that hardware security measures are in place to safeguard against unauthorized access and threats. With a minimum of 2 years of experience in Hardware and Networking, you should have a strong understanding of operating systems, hardware components, and common software applications.The ideal candidate will possess excellent communication skills to interact with users effectively and understand their needs. You should have the ability to diagnose problems swiftly and efficiently, prioritize tasks, and manage multiple support requests simultaneously. Basic knowledge of network troubleshooting and a strong understanding of network protocols and hardware are crucial for success in this role.Experience with monitoring and management tools such as Wireshark and Nagios is advantageous. Moreover, the ability to communicate technical concepts to non-technical stakeholders and relevant certifications like Cisco CCNA or CompTIA Network+ will be beneficial. This is a full-time position with a fixed day shift that requires in-person work at our location in Sandhurst Road.,

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