Desktop Support Engineer – Global Market

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking a Desktop Support Engineer to provide 1st-level and 2nd-level support for Global Markets infrastructure services. Candidates should have a minimum of 2 years of experience in desktop support and possess strong communication skills. This role includes maintaining inventory, conducting preventive maintenance, and supporting video conferencing systems.

Qualifications

• Minimum 2 years experience in Desktop Support.
• Good communication and service-oriented personality.
• Familiarity with end-user computing environment and desktop support workflow.
• Ability to perform basic network troubleshooting.
• Good understanding of AD, group policy, proxy settings, Power Excel, and latest Windows OS.

Responsibilities

• Provide 1st-level and 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support video conferencing systems and desktop hardware.
• Maintain inventory of software, hardware, and mobile devices.
• Conduct preventive maintenance and ensure compliance with established processes.

Skills

Desktop Support

Communication Skills

Service Orientation

Network Troubleshooting

Active Directory

Windows OS

Job description

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:
• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)
• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)
• Market Data Feed and Transaction Systems Service Administration
• IT Services (e.g., liaison with GO&T)
• Voice Communication Services (e.g., IPC, Avaya, Cisco)
• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)
• Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.
• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.
• Maintain inventory of software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, and refreshes.
• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up to ensure closure.
• Participate in after-hours phone standby duty.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

• Must have min 2 years experience in Desktop Support
• Candidate needs to possess good communication and service-oriented personnel
• Candidate needs to familiar with the End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting.
• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS