Desktop Support Engineer – 1 yr contract| (ID: 672425) | Up to $2.4k (ATTN:SUNJ)

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

1. Perform End User Support – Client Management

2. Perform troubleshooting for client platform related problems.

3. Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

4. Perform service requests related to client platforms.

5. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

6. Involve in client platform implementation/upgrade projects.

7. Perform follow-up with vendors on replacement of hardware.

8. Perform asset management & update asset records.

9. Perform user account management (e.g., create password, reset & delete).

10. Perform local server administration to facilitate software distribution & patch management service.

11. Manage client platform implementation/upgrade projects.

12. Ensure deliverables meet service level requirements. Propose and implement action plans when required.

13. Establish facility management standards/best practices to ensure operation consistency across project/facility management teams.

14. Submit progress reports.

Ideal candidate should possess the following:

1. Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.

2. Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.

3. Computer literacy in MS Office.

4. Proficiency in Technology will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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