Desktop Support Engineer ( 1 Year Direct Contract)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated Desktop Support Engineer to provide high-quality support for enterprise hardware solutions. This role involves diagnostics, troubleshooting, and on-site service delivery, ensuring that clients receive top-notch assistance around the clock. You will work with industry-leading technologies, maintaining enterprise-grade systems to the highest standards. If you have a passion for technology and a commitment to delivering results in a fast-paced environment, this is the perfect opportunity for you to grow your career and make a significant impact.

Qualifications

• Minimum 1 year of experience in hardware support or IT infrastructure.
• Strong understanding of server systems and troubleshooting methods.

Responsibilities

• Provide field support based on SLA, including 24/7 standby duties.
• Deliver post-sales implementation and onsite support for enterprise hardware.

Skills

Hardware Support

Troubleshooting

Customer Incident Management

System Assembly/Disassembly

Self-driven

Education

Diploma in IT

Higher education in related field

Tools

Microsoft Windows Server

Linux/Unix

Virtualization Technologies

Job description

Our client is seeking a motivated Desktop Support Engineer with hardware expertise. You will play a key role in delivering high-quality support for infrastructure and enterprise hardware solutions. This includes diagnostics, troubleshooting, and on-site service delivery. You’ll be working with industry-leading technologies, supporting clients around the clock, and helping maintain enterprise-grade systems to the highest standard.

Key Responsibilities:

1. Provide field support based on SLA, including 24/7 standby duties (on a rotational basis)
2. Deliver post-sales implementation and onsite support for enterprise hardware and infrastructure
3. Perform break-fix services: system checks, preventive maintenance, hardware replacements, OS-level troubleshooting, and customer incident management
4. Maintain tidy and organized engineering and platform work areas
5. Keep weekly activity updates and documentation accurate and timely
6. Support other tasks or projects as assigned by your supervisor

What We’re Looking For:

1. Min 1 year of experience in a related hardware support or IT infrastructure role
2. Diploma or higher in IT or related field
3. Strong understanding of server systems and troubleshooting methods
4. Experience with Microsoft Windows Server, Linux/Unix, virtualization, and infrastructure technologies
5. Self-driven and committed to delivering results in a fast-moving environment
6. Able to perform system assembly, disassembly, and rack mounting

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.