Desktop Support Engineer (1 Year Contract Renewable)

MQ SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is looking for an IT Support Specialist to provide maintenance and troubleshooting services on customer sites. The ideal candidate must have at least 3 years of experience and be proficient in Microsoft Operating Systems. Strong problem-solving skills and customer service orientation are essential for this role.

Qualifications

• Minimum of 3 years’ experience in an IT support role.
• Experience working with a ticketing system.
• Good verbal and written communication skills in English and Mandarin.

Responsibilities

• Provide IT maintenance, troubleshooting, and support on-site.
• Respond to tickets under SLA guidelines.
• Involve in deployment of hardware/software for users.

Skills

Microsoft O/S

Troubleshooting

Customer Service

Problem Solving

Interpersonal Skills

Analytical Skills

Job description

Job Description:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities:

• Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.

• Understanding of Cisco Meraki.

• Possess good interpersonal, analytical, and problem-solving skills.

• Must be highly customer-focused and diligent towards customer-related service issues.

• Must be Self-motivated and committed.

• Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements:

• Minimum of 3 years’ experience in an IT support role.

• Experience working with a ticketing system.

• May troubleshoot unfamiliar products through vendor or online documentation.

• Proactive, independent, accurate, and have good problem resolution skills.

• Superior analytical and problem-solving abilities with keen attention to detail.

• Good verbal and written communication skills in English and Mandarin.

• Network experience is preferred.

• Immediate Available