Desktop Support Engineer

NTT DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT services in Singapore is seeking a dedicated IT Support specialist. The role involves providing excellent support for Windows 10 and handling tickets, while showcasing strong customer-facing and communication skills. Ideal candidates should have a minimum of 3 years' experience and the ability to work under pressure.

Qualifications

• Minimum 3 years of experience in IT support.
• Experience with large scale Windows migration projects is a plus.
• Knowledge of ticketing tools and SLAs.

Responsibilities

• Support Windows 10 and manage Tickets and Requests.
• Provide flexibility for Branch & Weekend Supports.
• Cope well under pressure while following instructions.

Skills

Windows 10 support

Customer facing skills

Communication skills

Attention to detail

Job description

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience