Desktop Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Specialist to provide exceptional technical support to clients. The role involves troubleshooting hardware and software issues, performing installations and configurations, and administering user profiles. Suitable candidates include diploma or degree holders in Information Technology, with fresh graduates encouraged to apply.

Qualifications

• Minimum 1 year experience in IT support preferred.
• Fresh graduates are welcomed to apply.

Responsibilities

• Provide onsite and remote IT support to clients.
• Install, configure, and maintain IT peripherals.
• Troubleshoot and resolve hardware and software issues.

Skills

Troubleshooting

User Support

IT Peripheral Maintenance

Installation and Configuration

Education

Diploma or Degree in Information Technology

Job description

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Recognized Diploma or Degree in Information Technology (or equivalent).
• Minimum of 1 year’ experience in delivering IT support to end-users preferred.
• Fresh graduate are welcomed to apply.