Desktop Support Engineer

INFORMA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a professional to offer excellent customer service and IT support. The role involves troubleshooting and resolving issues with hardware and software for end users. Candidates should have a relevant diploma and at least 3 years of experience, preferably in banking or healthcare. Strong problem-solving and communication skills are essential. This position offers opportunities to learn and grow in a dynamic environment.

Qualifications

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
• Prefer minimum 3 years experience in banking / healthcare environment is a plus.
• Good attitude.
• Willing to learn and work in a team.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Professional presence and excellent communication skills.

Responsibilities

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem.
• Support on desktops, notebooks, printers, scanners, hardware components.
• Installation, reinstallation, troubleshooting of Microsoft Windows and applications.
• Generate reports and submit daily/weekly updates.
• Take on and resolve complex calls or tasks.

Skills

Hardware Skill – Desktop, Laptop, Printer and Scanner

Windows OS (Must know Windows 10)

Microsoft Office

Education

Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma

Job description

Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Support on desktops, notebooks, printers, scanners, hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s and deployment.
• Generate reports and submission of daily/weekly updates.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

Requirements

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
• Prefer minimum 3 years experience in banking / healthcare environment is a plus
• Good attitude.
• Willing to learn and work in a team.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Professional presence and excellent communication skills.

Skill Sets

• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Windows OS (Must know Windows 10) & Mac OS (added advantage)
• Microsoft Office