Desktop Support Engineer

HORIZON GLOBAL SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Technical Support Specialist to provide assistance for desktops, laptops, and peripherals. The ideal candidate should have a diploma in IT or Computer Science, 1-3 years of support experience, and strong troubleshooting skills. Key responsibilities include resolving hardware and software issues, managing support tickets, and training users on IT procedures. This role offers opportunities for growth in a dynamic environment.

Qualifications

• 1-3 years experience in desktop support or technical support role.
• Understanding of IT security best practices.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot hardware and software issues, escalating complex cases as needed.
• Document issues and resolutions accurately for knowledge base.

Skills

Troubleshooting

Customer Service

Windows OS

Mac OS

Networking

Education

Diploma or degree in Information Technology

Tools

MS Office

Antivirus Software

VPN

Job description

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and peripherals
• Troubleshoot hardware and software issues, escalating complex cases as needed
• Support network connectivity and user account issues
• Install, configure, and upgrade computer systems and software
• Ensure security protocols are followed and assist with antivirus management
• Respond to support tickets via phone, email, or ticketing system promptly
• Document issues and resolutions accurately for knowledge base
• Train end-users on basic IT procedures and new technology
• Maintain IT inventory and track equipment lifecycle
• Collaborate with IT team to implement upgrades and improvements

Qualifications & Skills:

• Diploma or degree in Information Technology, Computer Science, or related field
• 1-3 years experience in desktop support or technical support role
• Proficient in Windows and Mac OS environments
• Familiarity with common software applications (MS Office, antivirus, VPN)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Understanding of IT security best practices
• Ability to work under pressure and manage multiple tasks