Desktop Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local IT support company in Singapore is looking for a Technical Support Specialist to provide first-level support for desktop and laptop issues, install and configure operating systems, and assist with employee onboarding. Candidates should have experience in technical support and basic networking knowledge. This role involves resolving user-reported issues through various channels and ensuring compliance with IT policies.

Qualifications

• Experience in providing technical support for desktop and laptop issues.
• Knowledge of installing and configuring operating systems and applications.
• Familiarity with network troubleshooting.

Responsibilities

• Provide first-level technical support for desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.
• Respond to user-reported issues via phone, email, or in-person and log them in the ticketing system.
• Perform basic network troubleshooting (e.g., LAN/Wi-Fi issues, IP conflicts).
• Setup and deploy new equipment for end-users including imaging and user configuration.
• Assist with onboarding and offboarding of employees (account setup, access permissions, device provisioning).
• Escalate unresolved issues to Level 2 or relevant teams as needed.
• Maintain documentation for systems and support procedures.
• Ensure compliance with IT policies and security standards.

Skills

Technical support

Windows/macOS operating systems

Basic networking

Job description

• Provide first-level technical support for desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.
• Respond to user-reported issues via phone, email, or in-person and log them in the ticketing system.
• Perform basic network troubleshooting (e.g., LAN/Wi-Fi issues, IP conflicts).
• Setup and deploy new equipment for end-users including imaging and user configuration.
• Assist with onboarding and offboarding of employees (account setup, access permissions, device provisioning).
• Escalate unresolved issues to Level 2 or relevant teams as needed.
• Maintain documentation for systems and support procedures.
• Ensure compliance with IT policies and security standards.