Desktop Support Engineer

NCS Hong Kong and Singapore; Singapore; On-site; USD 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Engineer to join their dynamic team. In this role, you will be the first point of contact for customers, providing essential desktop support and resolving a variety of IT issues. You'll ensure compliance with software standards and maintain high customer satisfaction. This position offers a unique opportunity to work in a collaborative environment, where your contributions will directly impact the efficiency and effectiveness of IT services. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• 1 year experience in desktop support.
• Knowledge in the support of workstations and related components.

Responsibilities

• Provide desktop support and resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Communication Skills

Prioritization

Education

ITE/Diploma

Tools

Remote Support Tools

Job description

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

Job Description

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client; and
  • Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers