Desktop Support Engineer

INFORMA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Desktop Support professional with at least 2.5 years of experience. The role involves providing 1st and 2nd level support for various IT services, including troubleshooting desktop issues and maintaining communication systems. The ideal candidate will possess strong service orientation and communication skills and be familiar with the end-user computing environment.

Qualifications

• Minimum 2.5 years of experience in Desktop Support.
• Familiar with end-user computing environment and support workflow.
• Good understanding of AD, group policy, and Windows OS.

Responsibilities

• Provide 1st and 2nd level onsite/remote support for Global Markets infrastructure services.
• Support desktop hardware, applications, and troubleshooting.
• Maintain inventory of software, hardware, and mobile devices.

Skills

Communication

Service orientation

Basic network troubleshooting

Power Excel

Job description

Responsibilities:

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:

• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)

• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)

• Market Data Feed and Transaction Systems Service Administration

• IT Services (e.g., liaison with GO&T)

• Voice Communication Services (e.g., IPC, Avaya, Cisco)

• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)

• Support video conferencing systems, including setup, standby for major meetings, first -level troubleshooting, and coordination with backend teams for system upgrades.

• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues

• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.

• Maintain inventory of software, hardware, and mobile devices.

• Execute hardware moves, additions, changes, and refreshes.

• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.

• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

• Escalate issues to the next level of support when necessary and follow up to ensure closure.

• Participate in after-hours phone standby duty.

• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements:

Must have min 2.5 years’ experience in Desktop Support

• Candidate needs to possess good communication and service-oriented personnel

• Candidate needs to familiar with the End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting.

• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS