Desktop Support Engineer

INTELLECT MINDS PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading company in Singapore is looking for an IT technical support technician to provide onsite and offsite assistance for desktop applications and hardware. The ideal candidate will have over 4 years of experience, particularly with financial trading platforms, and will ensure high-quality service for end users. Responsibilities include troubleshooting hardware and software issues, with a focus on timely support due to sensitive trading activities.

Qualifications

• Minimum 4 years of experience in Desktop Applications administration.
• Experience with GL OMS trading platform and SGX applications is required.
• Ability to troubleshoot Kiosk PCs and switches.

Responsibilities

• Provide IT technical onsite support for end user services problems.
• Install and configure standard hardware components and operating systems.
• Ensure incoming calls are answered promptly and troubleshoot remotely.

Skills

Desktop Applications Support

Network Troubleshooting

Level 1 Support

Windows Installation and Troubleshooting

MobileIron

Job description

Roles and Responsibilities

1. Provide IT technical onsite support for end user services problems, including identification, diagnosis, rectification, and escalation.
2. Offer offsite standby support for emergency incidents/cases after office hours on a weekly rotational basis among team members.
3. Ensure duty engineers answer all incoming calls within 10 rings; return missed or dropped calls within 15 minutes.
4. Install, reinstall, troubleshoot, and reconfigure the Bank’s standard hardware components such as desktops, notebooks, printers, iPads, and scanners (including but not limited to hard drives, RAM, processors).
5. Install, reinstall, troubleshoot, and reconfigure Microsoft Windows, Microsoft applications, and MobileIron on Desktop and Notebook PCs.

Requirements

1. Minimum 4 years of experience in administration and support of Desktop Applications.
2. Support experience with Standard OA, GL OMS trading platform, and knowledge of SGX applications.
3. Ability to understand workflows related to SGX, SSH, SFTP.
4. Provide Level 1 network troubleshooting, support for Kiosk PCs and switches.
5. Provide Level 1 support to OSPL Remisiers & Dealers, support Dealing Board, BT Phone, VPN, iPad, iPhone, MacBook, etc.
6. Attend to Traders promptly due to trading price/volume considerations.
7. Support OCS and NBR users.