Desktop Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking an IT Support Specialist responsible for the maintenance and support of IT peripherals and software across various user environments. The role requires strong communication skills, the ability to troubleshoot issues effectively, and a commitment to excellent customer service. Successful candidates will participate in the setup of new user workstations and provide timely support for various IT requests.

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Oversee maintenance, installation, and relocation of IT peripherals.
• Provide onsite & remote support for IT-related requests.
• Assist in configuring and setting up new employee workstations.

Skills

Technical support

Customer service

Communication skills

Education

ITE / Diploma in IT or equivalent

Tools

Microsoft 365

Job description

Responsibilities:

• Oversee maintenance, set-up, installation/re-installation, relocation and migration of IT peripherals.
• Provide support for hardware, software, and peripheral devices, including upgrades and patches.
• Onsite & remote support for clients/end-users on IT-related requests
• Diagnose and able to resolve technical issues related to desktops, laptops, and printers.
• Ensure issues are addressed and resolved in a timely manner.
• Assist in configuring and setting up new employee workstations
• Manage software administration (e.g. Microsoft 365), including password resets and account management.

Requirements:

• Minimum ITE / Diploma in IT or equivalent.
• Able to deliver IT support in a end-user environment.
• Excellent verbal and written communication skills, with a strong focus on customer service.
• Take initiative and able to work in a fast-paced environment, independently and also as part of a team.