Desktop Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a Desktop Support Technician to provide day-to-day assistance for various end-user computing devices including desktops, notebooks, and printers. The ideal candidate will have experience in troubleshooting, device management, and prior IT helpdesk experience, with a focus on providing efficient support to users.

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support.
• Experience in Microsoft Windows 11 and Microsoft Office 365 required.
• IT helpdesk and call centre experience preferred.

Responsibilities

• Provide day-to-day support for end-users’ EUCD including troubleshooting and problem resolution.
• Administration and Configuration of various end-user devices.
• Conduct End User Briefings & Awareness Service.

Skills

Trouble-shooting

End User Account Management

Device Drivers

Connectivity

Education

ITE/Diploma

Tools

Microsoft Windows 11

Microsoft Office 365

GoMax

Secure email

Job description

Location: Central and West

Length of Contract: 12 Months (Renewable)

Responsibilities:

To provide day-to-day support for end-users’ EUCD (End User Computing Devices) including:

• Trouble-shooting and problem resolution;

• Administration and Configuration;

• End User Account Management;

• End User Device Hardening and Lockdown;

• Image Build Management; and

• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;

• Notebooks;

• Printers, including multi-function devices (i.e. printers, scanners and fax devices);

• iPads or equivalent;

• Mobile Device;

• IP Telephones; and

• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;

• Operating systems;

• Operating systems components/service packs;

• Registry settings;

• Device drivers;

• Compatibility testing;

• Connectivity (network and peripherals); and

• All components (hardware and software) that make up the EUCD

Requirements:

• Min. ITE/ Diploma graduate with 1 year experience in desktop support

• Min 1 year experience in Microsoft Windows 11, Microsoft Office 365, GoMax and Secure email support

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• SINGAPOREAN ONLY