Desktop Support Engineer

MTC Consulting Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to provide essential maintenance and helpdesk services. This role involves troubleshooting desktop PCs, managing IT support tickets, and ensuring smooth operations across various customer sites. The ideal candidate will have a solid background in IT, with a focus on customer service and technical support. Join a dynamic team where your contributions will directly impact user satisfaction and operational efficiency. This position offers a 1-year renewable contract, making it a fantastic opportunity for those looking to grow in a fast-paced environment.

Qualifications

• 2-3 years of experience in IT maintenance and helpdesk support.
• Diploma or bachelor's degree in IT or related field required.

Responsibilities

• Provide IT maintenance and helpdesk support at customer sites.
• Troubleshoot and resolve desktop PC and printer issues.

Skills

IT Maintenance

Helpdesk Support

Troubleshooting

Customer Service

Education

Diploma in IT

Bachelor’s degree in IT

Tools

Cisco Meraki

Job description

Work Location: Orchard Area

Work Schedule: 5 Days Work

Contract: 1 Year Contract Renewable

Job Description

• Provide ad-hoc IT maintenance and Helpdesk support at customer sites.
• Troubleshoot, monitor, and resolve desktop PC and printer-related issues.
• Respond to IT support tickets in accordance with SLA guidelines.
• Act as the first point of contact for customer IT-related queries and incidents.
• Participate in the deployment of new hardware and software across multiple users and locations.
• Install, configure, and troubleshoot IT hardware and software in a large, fast-paced user environment.
• Perform standby duties as required.

Requirements

• Min 2-3 years of relevant experience.
• Diploma or bachelor’s degree in IT or related field.
• Understanding of Cisco Meraki.
• Singaporean Only.

Note: Only shortlisted candidates will be notified.

EA Reg. No: R1762302