Desktop Support Engineer

BASIL TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking a Desktop Support Engineer to provide technical support for desktop and laptop systems. The role includes troubleshooting hardware and software issues and managing user accounts. Candidates should have 3 to 5 years of relevant experience and strong knowledge of Microsoft Windows and Office applications. Excellent communication and troubleshooting skills are essential.

Qualifications

• 3 to 5 years of experience in a Desktop Support or IT Support role.
• Strong knowledge of Microsoft Windows operating systems and Office Suite.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide technical support for desktop and laptop systems.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions via Active Directory.

Skills

Technical support

Troubleshooting

Customer service

Tools

ServiceNow

Active Directory

Remote desktop tools

Job description

As a Desktop Support Engineer, you will play a key role in supporting end-users with their day-to-day technical issues. This position involves both hardware and software troubleshooting, configuration, and user support, ensuring minimal disruption to operations.

Responsibilities

• Provide technical support for desktop and laptop systems, including installation, configuration, and maintenance.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts and permissions via Active Directory.
• Provide support for Microsoft Windows 10/11, Office 365, and other standard business applications.
• Assist in maintaining and supporting mobile devices (iPhones, iPads, Android devices).
• Set up and support audio/visual equipment for meetings or presentations.
• Support remote users via VPN and remote access tools.
• Maintain accurate documentation of user issues and resolutions using ticketing systems (e.g., ServiceNow, Remedy).
• Perform routine system maintenance tasks, updates, and patching.
• Coordinate with other IT teams and escalate unresolved issues as necessary.

Qualifications

• Minimum of 3 to 5 years of experience in a Desktop Support or IT Support role.
• Strong knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory, Exchange, and Office 365.
• Experience with remote desktop tools and ticketing systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and prioritize multiple tasks.