Desktop Support Engineer

NIPPON RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services provider in Singapore is seeking a Technical Support Specialist to manage hardware issues, assist users with software installations, and handle IT escalations from the service desk. The ideal candidate will have experience in troubleshooting and vendor management, ensuring smooth operations on the shop floor. This role involves on-call responsibilities during weekends.

Qualifications

• Experience in troubleshooting hardware/software issues.
• Ability to manage hardware replacements.
• Familiarity with network and server troubleshooting.

Responsibilities

• Handle IT tickets escalated from the Service desk.
• Manage vendor site visits for hardware issues.
• Assist users with email activation and first-time logins.
• Perform OS and software installations for desktops/laptops.

Skills

Technical troubleshooting

Vendor management

Customer support

Network troubleshooting

Tools

DELL hardware

HP hardware

Job description

Job Description & Requirements

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.


• OEM - vendors for hardware replacement ( DELL / HP )


• Shop floor specific software basic trouble shooting.


• Manage vendor site visit for Hardware issues.


• Hardware provision for customer end users


• Help users with email activation, first time login in laptops and configure profile.


• OS Installation / Software installation for Desktop / Laptops


• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends


• Also handle VIP End Users.


• Asset Management


• L1 Network and Server troubleshooting skills