Desktop Support Engineer

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer for a 12-month renewable contract. This role is pivotal in providing exceptional end-user support, troubleshooting hardware and software issues, and ensuring smooth operations in a dynamic IT environment. The ideal candidate will possess strong technical abilities, excellent customer service skills, and a solid understanding of various operating systems. Join a growing team that values innovation and commitment to service excellence, where your contributions will directly impact the success of the organization. If you are passionate about technology and eager to make a difference, this opportunity is for you.

Qualifications

• Nitec in IT or higher qualification required.
• Excellent customer service and troubleshooting skills essential.

Responsibilities

• Provide end user support and troubleshoot hardware/software issues.
• Install software and maintain accurate documentation in IT tools.

Skills

Computer OS/Peripherals troubleshooting

Excellent customer service

Advanced technical abilities

Time management

Education

Nitec in IT

Tools

MS Office tools

IT Service Management Tool

Job description

Our client is an IT Service Provider, who provides IT support, computing parts distribution, and computing equipment resale. Due to expansion, they are looking for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working hours: 9.00am to 6.30pm

Roles and Responsibilities:

1. End user support
2. Assist in Operating Systems Migration and related support
3. Support and troubleshooting, including diagnosis of hardware and software failures or problems
4. Responsible for correcting all problems associated with the supported list of End User Equipment and Software
5. Installation of software/application
6. Provide accurate and timely documentation in IT Service Management Tool
7. Close all assigned and resolved Incidents; focus on ticket resolution within SLA
8. Synchronize application settings to environment requirements
9. Relocate computer devices and peripherals
10. Set up end users' profiles for applications
11. Proactive updates and follow-ups to end users
12. Guide end users on required applicable tasks
13. Other ad hoc tasks as assigned

Job Requirements:

• Nitec in IT or higher qualification
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies - Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range: Up to S$3200

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience and reasons for each leave, past and expected remuneration.

We regret to inform you that only shortlisted candidates will be notified.

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