Desktop Support @ Depot Road & Cashew Road | Contract: 3 Years

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading IT support firm in Singapore is looking for an IT Support Executive to handle troubleshooting and data management. You will also manage the IT induction process for new hires and ensure compliance with IT policies. Ideal candidates should have a diploma in IT or related fields and relevant experience. Benefits include performance bonus and 18 days annual leave.

Benefits

Performance Bonus

18 Days Annual Leave

Qualifications

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience.

Responsibilities

• Perform IT troubleshooting.
• Analyse and maintain data records for tracking and reporting.
• Coordinate account creation and updates with service partners.
• Manage IT induction for new hires.
• Support IT projects and track data progress.
• Facilitate configuration changes and account access rights.
• Guide users on IT management policies.

Skills

IT troubleshooting

Data analysis

Coordination with service partners

IT provisioning

Policy guidance

Education

Diploma in IT / Computing/ Engineering or ITE Certificate

Job description

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 4-6 weeks upon successful interview

The team provides IT support for employees, manages the IT Concierge, and operates on-site.

Job Description:

• IT troubleshooting
• Collate, analyse, and maintain data records for service standards tracking, dashboard reporting, audit, and governance
• Coordinate with service partners for account creation, updates, enabling/disabling, deletion in accordance with prevailing IT and security policies
• Manage IT provisioning and IT induction on the first day of new hires
• Support IT projects, e.g., coordination with stakeholders and employees, data progress tracking
• Facilitate IT configuration changes and manage account access rights
• Guide users on policies, processes, and responsibilities related to IT devices and accounts

Skills & Experience Needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Central & West
• Performance Bonus

• 18 Days Annual Leave

• Contract up to Jan 2029 with an option to extend for another 5 years

• Monday to Friday: 8.30 am to 6.00 pm (hours might be staggered subject to team lead)

This role is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is a network dedicated to supporting workers and employers through job-matching, career guidance, skills upgrading, recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress, aimed at nationwide manpower and skills development. By applying, you consent to RMA Group’s PDPA and e2i’s PDPA.