Desktop Support Analyst #IJW

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Desktop Support Specialist to join their dynamic team in Singapore. This role involves providing operational support for end-users, diagnosing system issues in a trading environment, and working closely with diverse global teams. Candidates should have a minimum of 5 years of experience in desktop support, a strong understanding of networking and desktop environments, and proficiency with tools like SCCM and Jira. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• Minimum 5 years of relevant work experience in desktop support.
• Experience in a complex trading environment with multiple stakeholders.
• Demonstrable knowledge of networking and applications from a desktop support perspective.

Responsibilities

• Provide operational support for desktop environments and global user base.
• Diagnose and resolve system issues related to trading business applications.
• Record and monitor incidents and service requests using ITSM tools.

Skills

Networking

Infrastructure

Windows Server

Device Provisioning

Active Directory

Microsoft Office

Telephony/VoIP

Scripting

Tools

SCCM

Intune

Jira

ServiceNow

Microsoft 365

Azure

Job description

Responsibilities and Requirements:

• Provide day-to-day operational support for the end-user-computing estate and adiverse global user base, including on-site and remote employees across multiple regions.
• Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication isprovided.
• Diagnose and resolve system issues across a range of both internally developed and vendor supplied applications in support of the trading business.
• Follow-up on fixes for escalated issues.
• Facilitate on-boarding and off-boarding for starters, movers, and leavers.
• Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
• Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders asrequired.
• Maintain a comprehensive working knowledge of systems to troubleshoot a widevariety of technology issues.
• Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
• Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
• Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
• Proactively monitor the estate for availability, capacity, and performance.
• Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation.
• Share knowledge and expertise with others, coaching and mentoring peers as required.
• Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance.
• Ad Hoc Assignments: carry out any other tasks assigned by the supervisor or RO.

Requirements:

Key Qualifications and Experience

Essential:

• Minimum 5 years of relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.

• Demonstrable knowledge of networking, infrastructure, and applications from a desktop support perspective.

• Experience diagnosing and remediating system issues in a Windows Server2016/2019 and Windows 10/11 environment.

• Experience with device provisioning using SCCM and/or Intune.

• Experience of working with and troubleshooting issues related to any of the following: Active Directory, Group Policy Management, Security/Anti-Virus,Networking, Microsoft Office, Email/Exchange, Citrix, Mobile Device Management and Telephony/VoIP (preferably Cisco).

• Knowledge of ITIL framework, certification an advantage.
• Experience with managing desk moves.
• Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)
• Experience administering Microsoft Office 365.
• Experience administering Microsoft Azure (e.g., Azure AD/RBAC).
• Knowledge of a scripting language (e.g., PowerShell or Python).
• Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
• Experience with software-defined networking and security controls (SDWAN/SASE).
• Experience with desktop-as-a-service and modern management (especially with Azure Virtual Desktop, Microsoft Defender, and Microsoft Endpoint Manager).
• Relevant Microsoft 365 and Azure certification(s).
• Experience managing small projects/changes.
• Domain knowledge of energy physical and financial commodities and derivatives.
• Experience with cloud-focussed logging and monitoring tools (preferably usingAzure Monitor with Application Insights and Log Analytics).
• Experience with any of the following platforms/systems: Allegro Horizon ETRM,Trayport Global Vision/Joule, FXAll, WebICE, SunSystems/Q&A, Softmar, VesonIMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.
• DevOps knowledge would be an advantage.

Interested applicants, please Email , and look for [e-mail]

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179