Desktop Support (12hrs shift) - Entry Level

Alphaeus Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

A global leader in healthcare solutions is hiring for an entry-level role that focuses on client platform management. Candidates will troubleshoot issues, provide support, and manage projects in a dynamic healthcare environment. Training and insurance benefits are provided, making this an ideal opportunity for new graduates or those looking to enter the IT field.

Benefits

Insurance & Medical covered

On Job Training Provided

Qualifications

• Good command in English to liaise with different entities.
• IT savvy with a basic understanding of IT.
• Comfortable working in a healthcare environment.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Manage client platform implementation/upgrade projects.
• Provide systems related technical advice to customers or project team.

Skills

Communication

IT Understanding

Education

NITEC/Higher NITEC

Job description

Responsibilities:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details:

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered