Desktop/IT Support Engineer - Junior | Regional Support*

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Technician to manage desktop and IT equipment. Responsibilities include providing technical support for users, managing accounts in Active Directory, supporting network connectivity, and ensuring compliance with IT policies. Candidates should have a diploma or degree in IT or computer science, along with a minimum of one year of relevant experience and strong problem-solving skills.

Qualifications

• Min 1 year of desktop or IT support experience.
• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.
• Able to work independently and as part of a team.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware and software issues for end-users.
• Support the rollout of new applications and updates.

Skills

Problem-Solving

Customer Service

Communication

Interpersonal Skills

Education

Diploma or Degree in Information Technology

Computer Science

Job description

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.

• Provide support for Windows, macOS, and Microsoft 365 environments.

• Set up and manage user accounts, permissions, and security settings in Active Directory.

• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.

• Support the rollout of new applications and updates, including patch management.

• Maintain inventory of IT assets and ensure documentation is up to date.

• Ensure compliance with company IT policies and data protection standards.

• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.

• Participate in IT onboarding for new staff, including workstation setup and basic training.

• Assist in maintaining backup, antivirus, and endpoint protection systems.
  
  
  Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Min 1 year of desktop or IT support experience.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.