Desktop Engineers

Singtel Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Desktop Engineer to join their dynamic team. In this role, you will provide essential desktop support, ensuring customer satisfaction by addressing IT issues promptly. The ideal candidate will have at least one year of experience with Microsoft Windows 10 and Office 365, along with relevant certifications. This position offers a collaborative environment where your contributions will make a significant impact on the technology services landscape across Asia Pacific. If you are passionate about technology and customer service, this is the perfect opportunity for you to grow and excel in your career.

Qualifications

• Min 1 year experience in desktop support and customer service.
• Possess certifications like CompTIA A+ or Microsoft Certified: Windows Client.

Responsibilities

• Provide desktop support and resolve end user help requests.
• Perform imaging, asset inventories, and document procedures.

Skills

Microsoft Windows 10

Microsoft Office 365

Customer Support

Communication Skills

Problem Solving

Education

ITE/Diploma

Tools

Remote Support Tools

Job description

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Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a Desktop Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers. You will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses, and operations comply with standards.

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you:

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• ITE/Diploma graduate with 1 year experience in desktop support
• Possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client;
  • Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools will be added advantages
• Demonstrate knowledge in the support of workstations and related components
• Good verbal and written communication skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary and impact millions of people every day.

We believe in building a talent-led delivery model to enable our best people to lead and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with the highest level of confidentiality.