Desktop Engineer/IT Support (Renewable Contract)

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Technician to manage hardware and software support across their operations. The role involves troubleshooting, user account management, and ensuring compliance with IT policies. Applicants should have a diploma in relevant fields and at least two years of experience.

Qualifications

• Minimum 2 years of experience in desktop or IT support roles.
• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory required.
• Ability to work independently and as part of a team is essential.

Responsibilities

• Install, configure, and maintain IT equipment including desktops and printers.
• Troubleshoot hardware and software issues for end-users.
• Support user account management in Active Directory.

Skills

Problem-Solving

Customer Service Orientation

Good Communication

Interpersonal Skills

Education

Diploma in Information Technology, Computer Science, or a related field

Tools

Microsoft Office Suite

Active Directory

Windows OS

Job description

Location: Islandwide

Length of Contract: 1 Year (Renewable)

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.

• Provide support for Windows, macOS, and Microsoft 365 environments.

• Set up and manage user accounts, permissions, and security settings in Active Directory.

• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.

• Support the rollout of new applications and updates, including patch management.

• Maintain inventory of IT assets and ensure documentation is up to date.

• Ensure compliance with company IT policies and data protection standards.

• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.

• Participate in IT onboarding for new staff, including workstation setup and basic training.

• Assist in maintaining backup, antivirus, and endpoint protection systems.

Requirements:

• Min Diploma in Information Technology, Computer Science, or a related field.

• 2 years of experience in desktop or IT support roles.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.