Desktop Engineer/IT Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore seeks a Desktop Support technician. The role involves assisting users with technical issues, imaging systems, and maintaining support records. Candidates should have at least a Diploma, 1 year of desktop support experience, and relevant certifications. Strong communication skills are essential. This is an opportunity to join a dynamic team focused on delivering high customer satisfaction.

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support.
• Experience in Microsoft Windows 10 and Microsoft Office 365.
• Good verbal and written communication skills.

Responsibilities

• Perform Desktop Support services to users.
• Prioritize and resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Clear communication

Coordination skills

Ability to prioritize

Education

ITE/Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:
• o CompTIA A+;
• o CompTIA Security+;
• o CompTIA Network+;
• o Microsoft Certified: Windows Client; and
• o Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers