Desktop Engineer (Contract)

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT solutions is seeking an IT Support Technician to provide essential support for desktops, laptops, and network infrastructure. You will troubleshoot various issues, manage user accounts, and assist in application rollouts while ensuring compliance with IT policies. The ideal candidate will hold a degree in Information Technology or Computer Science and have a knack for problem-solving and excellent customer service skills.

Qualifications

• 1–3 years of experience in desktop or IT support roles.
• Strong knowledge of Windows OS and Active Directory.
• Ability to work independently and as part of a team.

Responsibilities

• Install and maintain desktops, laptops, and printers.
• Troubleshoot hardware and software issues for end-users.
• Manage user accounts and security settings in Active Directory.

Skills

Problem-solving

Customer Service

Communication

Education

Diploma or Degree in Information Technology

Diploma or Degree in Computer Science

Tools

Windows OS

Microsoft Office Suite

Active Directory

Job description

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.
• Provide support for Windows, macOS, and Microsoft 365 environments.
• Set up and manage user accounts, permissions, and security settings in Active Directory.
• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.
• Support the rollout of new applications and updates, including patch management.
• Maintain inventory of IT assets and ensure documentation is up to date.
• Ensure compliance with company IT policies and data protection standards.
• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.
• Participate in IT onboarding for new staff, including workstation setup and basic training.
• Assist in maintaining backup, antivirus, and endpoint protection systems.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in desktop or IT support roles.
• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.
• Strong problem-solving skills and customer service orientation.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.