Desktop Engineer - 2 year contract

Assurity Trusted Solutions Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A trusted government partner in Singapore seeks an IT professional specializing in desktop support and infrastructure management. The candidate will operate Microsoft Endpoint Configuration Manager, provide Level 2 support, and ensure compliance in a dynamic environment. Join a learning-focused company that fosters career growth.

Benefits

Promotes a learning culture

Encourages growth and learning

Qualifications

• Minimum 3 years in a desktop support or IT infrastructure role.
• Proven hands-on experience with Microsoft MECM and troubleshooting.
• Strong understanding of Active Directory and Group Policy management.

Responsibilities

• Operate and maintain Microsoft Endpoint Configuration Manager for software deployment.
• Provide Level 2 support for desktop, hardware, software, and network-related incidents.
• Evaluate and propose hardware and software upgrades to end user equipment.

Skills

Problem-solving

Analytical skills

Multitasking

Education

Microsoft Certified: 365 Endpoint Administrator

ITIL v4 foundation

Tools

Microsoft MECM (SCCM)

Active Directory

PowerShell

Windows OS

Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities:

• Operate and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance
• Perform imaging and reimaging tasks for desktops, laptops, and servers, ensuring standardization and security compliance
• Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management
• Manage and troubleshoot Active Directory Group Policies (GPOs) to ensure optimal performance and compliance
• Provide Level 2 support for desktop, hardware, software, and network-related incidents
• Perform Quality Assurance testing for changes to end users' equipment (e.g. security patching, application version upgrade, etc.)
• Collaborate with the IT support team to resolve escalated issues and coordinate with vendors for hardware repairs when necessary
• Hands-on experience with Windows 10 and latest Windows 11 technology
• Evaluate and propose hardware and software upgrades (e.g. Tech Refresh) to end user equipment
• Good understanding of VDI Technology
• Maintain accurate documentation of processes, configurations, and troubleshooting steps
• Excellent problem-solving, analytical, and multitasking skills
  
  
  

Requirements

• Minimum 3 years of relevant experience in a desktop support or IT infrastructure role
• Proven hands-on experience with Microsoft MECM (SCCM), including deployment and troubleshooting
• Strong understanding of Active Directory and Group Policy management
• Experience with quality assurance testing and processes
• Proficiency in Windows OS installation, configuration, and support
• Solid Level 2 troubleshooting skills across hardware, software, and basic network issues (e.g., DNS, DHCP, TCP/IP)
• PowerShell scripting experience required
• Certifications such as Microsoft Certified: 365 Endpoint Administrator, ITIL v4 foundation is a plus
• Strong communication skills with a service-oriented mindset
• Experience in a government or regulated environment is a plus
  
  

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS's privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

• A wholly-owned subsidiary of GovTech
• We promote a learning culture and encourage you to grow and learn