Desktop Engineer | 1 Year Renewable Contract | Up to $3,000 | Central

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT support is seeking an IT Desktop Support specialist for a 1-year contract opportunity. Responsibilities include providing technical support, troubleshooting hardware and software issues, and managing incident tickets. The ideal candidate should have a Nitec in IT and at least 1 year of experience in a support role. This position offers a dynamic work environment with opportunities for skill enhancement.

Qualifications

• Nitec in Information Technology or relevant field is required.
• At least 1 year of hands-on experience in IT Desktop Support.
• Strong understanding of troubleshooting hardware and software issues.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot issues related to operating systems, network connectivity, and user access.
• Manage incident tickets via IT service desk systems.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Education

Nitec in Information Technology

Tools

IT service desk systems

Ticketing systems

Job description

Location (Nearest MRT): Central

Salary: Up to $3,000 (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Contract (Renewable!)

Work Day: Mondays to Fridays

Work Hours: Office Hours

Responsibilities:

• Provide technical support for desktops, laptops, printers, and mobile devices

• Perform hardware and software installation, configuration, and upgrades

• Troubleshoot and resolve issues related to operating systems, network connectivity, and user access

• Handle incident tickets via IT service desk systems and escalate unresolved issues to higher-level support or vendors

• Maintain and manage inventory of IT assets including desktops, peripherals, and software licenses

• Ensure timely deployment of patches, updates, and antivirus definitions

• Support onboarding and offboarding processes, including account setup and access rights

• Assist in IT documentation, SOP updates, and user guides

• Ensure adherence to IT policies, security protocols, and data privacy guidelines

Requirements:

• Nitec in Information Technology or other relevant fields of study

• At least 1 year of hands-on experience in an IT Desktop Support or Service Desk role

• Good understanding of troubleshooting for hardware, software, and network issues

• Familiar with common IT tools, ticketing systems, and remote support platforms

• Able to work independently and manage time effectively in a fast-paced environment

• Strong communication and customer service skills

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)