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A leading company in IT support is seeking an IT Desktop Support specialist for a 1-year contract opportunity. Responsibilities include providing technical support, troubleshooting hardware and software issues, and managing incident tickets. The ideal candidate should have a Nitec in IT and at least 1 year of experience in a support role. This position offers a dynamic work environment with opportunities for skill enhancement.
Location (Nearest MRT): Central
Salary: Up to $3,000 (Depends on Qualification & Relevant Work Experience)
Duration of Work: 1 Year Contract (Renewable!)
Work Day: Mondays to Fridays
Work Hours: Office Hours
Responsibilities:
Provide technical support for desktops, laptops, printers, and mobile devices
Perform hardware and software installation, configuration, and upgrades
Troubleshoot and resolve issues related to operating systems, network connectivity, and user access
Handle incident tickets via IT service desk systems and escalate unresolved issues to higher-level support or vendors
Maintain and manage inventory of IT assets including desktops, peripherals, and software licenses
Ensure timely deployment of patches, updates, and antivirus definitions
Support onboarding and offboarding processes, including account setup and access rights
Assist in IT documentation, SOP updates, and user guides
Ensure adherence to IT policies, security protocols, and data privacy guidelines
Requirements:
Nitec in Information Technology or other relevant fields of study
At least 1 year of hands-on experience in an IT Desktop Support or Service Desk role
Good understanding of troubleshooting for hardware, software, and network issues
Familiar with common IT tools, ticketing systems, and remote support platforms
Able to work independently and manage time effectively in a fast-paced environment
Strong communication and customer service skills
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R21100211)
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)