Desktop Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A technology services firm in Singapore is looking for a Desktop Support Specialist to provide support services to end users, perform device imaging, and manage incident records. Candidates should have at least 1 year of experience, be proficient in Microsoft Windows 10 and Office 365, and hold relevant IT certifications. Strong communication skills are essential for this role.

Qualifications

• At least 1 year of desktop support experience required.
• Hands-on experience in Microsoft Windows 10 and Microsoft Office 365.
• Proficient in spoken and written English.

Responsibilities

• Provide Desktop Support services to end users.
• Perform imaging and re-imaging of devices.
• Conduct and maintain asset inventories.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Communication Skills

Coordination Skills

Education

ITE/Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Key Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.

• Perform imaging and re-imaging of devices.

• Conduct and maintain asset inventories.

• Escalate issues to 3rd party vendors or resolver groups when required.

• Update and maintain incident records in the system.

• Create and update work instructions as needed.

• Document and maintain standards and procedures.

Requirements

• ITE/Diploma graduate with at least 1 year of desktop support experience.

• Minimum 1 year of hands‑on experience in Microsoft Windows 10 and Microsoft Office 365.

• Proficient in spoken and written English.

• Holds at least one of the following certifications (or equivalent):
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops

• Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.

• Knowledge of workstations and related components.

• Strong communication and coordination skills.

• Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.