Desktop Engineer

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology services company in Singapore is seeking a Desktop Support professional to provide services to end users. Responsibilities include imaging devices, maintaining asset inventories, and escalating issues as necessary. Candidates should have at least 1 year of experience and hold relevant certifications, alongside strong communication skills.

Qualifications

• At least 1 year of desktop support experience.
• Proficient in spoken and written English.
• Knowledge of workstations and related components.

Responsibilities

• Provide Desktop Support services to end users.
• Perform imaging and re‑imaging of devices.
• Conduct and maintain asset inventories.
• Escalate issues to 3rd party vendors or resolver groups.
• Update and maintain incident records in the system.
• Create and update work instructions as needed.
• Document and maintain standards and procedures.

Skills

Microsoft Windows 10

Microsoft Office 365

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Strong communication skills

Coordination skills

Education

ITE/Diploma graduate

Job description

Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.

Perform imaging and re‑imaging of devices.

Conduct and maintain asset inventories.

Escalate issues to 3rd party vendors or resolver groups when required.

Update and maintain incident records in the system.

Create and update work instructions as needed.

Document and maintain standards and procedures.

Key Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
• Perform imaging and re‑imaging of devices.
• Conduct and maintain asset inventories.
• Escalate issues to 3rd party vendors or resolver groups when required.
• Update and maintain incident records in the system.
• Create and update work instructions as needed.
• Document and maintain standards and procedures.

Requirements

• ITE/Diploma graduate with at least 1 year of desktop support experience.
• Minimum 1 year of hands‑on experience in Microsoft Windows 10 and Microsoft Office 365.
• Proficient in spoken and written English.
• Holds at least one of the following certifications (or equivalent):
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops
• Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.
• Knowledge of workstations and related components.
• Strong communication and coordination skills.
• Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.